Opening opportunities for flexible, on demand work for the next generation workforce.
Overview
In 2020, I joined a startup focused on transforming how light industrial staffing has traditionally been operated. We wanted to help match people (think service and operational industries) with available shifts, particularly as staffing + work patterns shifted during COVID.
Pattern has now pivoted their product offering to Borderless, a global HR management system.
Timeline
2020 - 2021
Teammates
Product & Engineering
Contributions
Product Design (SaaS/B2B), Product Management, Strategy
Context
Before the pandemic: Pattern catered to hospitality and catering roles, such as wedding servers. This often meant a one-time event on a set schedule.
Now: Pattern now service light industrial companies (eg. cleaners, warehouse roles, machine operators), who have complex schedules with multiple roles at multiple locations.
Primary users: Warehouse managers who need to make decisions quickly, accurately (live time) and consider multiple parts of a shift.
The problem
Pattern's previous list and calendar views no longer met the needs of light industrial managers, who have complex booking needs.
The solution
Re-design the calendar views so that time-sensitive tasks are visually clear and well organized, with different views to suit different user groups. Also introduced bulk editing to reduce task inefficiency for repeated shifts.
Changing the calendar view to reflect all the variable factors in a shift at a high-level overview.
One of the biggest criteria for managers is to see that shifts are fulfilled for the day, with emphasis on location and shifts in session.
Working on a B2B product with important data flows requires more thinking on the complex data interactions and tasks to be done. Often times there's clashing UX goals from both users and technical implementation - which I was able to get involved in!